Frequently Asked Questions

Get answers to common questions about Wig Cleaning & Restoration.

Our standard turnaround is 48 hours from drop-off to pick-up. Most lace front human hair wigs are deep-cleaned, conditioned and restored within that timeframe. Exceptionally damaged pieces or extensive repairs may require additional time, in which case we'll contact you immediately.

No — we use gentle, salon-grade cleansers and restorative treatments specifically formulated for human hair lace front wigs. Our stylists assess lace integrity and hair condition before treatment to prevent damage, and we adjust techniques based on each wig's needs.

Please remove clips, pins or accessories and detangle the hair gently before drop-off. Place the wig on a net or secure it in a breathable bag, and include any notes about styling history or previous treatments to help our technicians tailor the restoration.

We offer limited color refreshing and toner services during restoration, but full color corrections require a separate consultation. If your wig needs color work, we'll assess condition first and recommend the safest, most effective approach before proceeding.

This service is designed for human hair lace front wigs. Synthetic fibers require specific products and methods, so we either offer a separate synthetic cleaning service or advise on proper home care and alternatives for restoration.

We recommend professional cleaning every 6–8 wears, or roughly every 4–6 weeks depending on styling products and frequency. Regular restoration protects investment, extends lifespan, and keeps lace and hair looking natural between installations.