Frequently Asked Questions

Get answers to common questions about Wig Cleaning & Restoration.

Our standard service completes within 48 hours from drop-off. Most wigs are cleaned, conditioned and restored during that time. During peak times or complex repairs turnaround may take longer — we’ll notify you and offer rush options if needed.

Yes — we can refresh color tone and restore texture for human hair lace front wigs using color-safe glosses and deep conditioners. Major color corrections or dyeing require a separate appointment; we’ll assess and recommend the right service upon inspection.

Appointments are recommended to guarantee drop-off times and avoid delays. Walk-ins are accepted when availability allows, but booking online or by phone ensures we reserve your slot and complete the restoration within the promised timeframe.

We use salon-grade, sulfate-free cleansers, gentle lace-safe detergents, protein treatments and deep conditioners specifically formulated for human hair. Every product is chosen to protect knots and fibers while restoring shine and manageability without compromising lace integrity.

Please remove clips, pins, or accessories and lightly detangle hair before drop-off. Place the wig in a breathable net or silk bag and include contact details and styling notes. Avoid washing at home unless instructed; we’ll perform the professional cleanse here.

We aim for a 48-hour turnaround for standard Wig Cleaning & Restoration, which covers most restorations. During holidays, heavy demand, or complex repairs timing may extend — we’ll confirm exact pick-up time at drop-off and offer rush service if required.